Frequently Asked Questions
Yes, they work in the daytime as well. If the light is turned on, it will light up whenever it senses movement, whether it's night or day.
Yes, they do need electricity, but they save energy by only turning on when needed, which can help lower your electricity bills.
The power consumption of Starrbot motion sensors varies, ranging from 0.5W to 8W for the most powerful ones, depending on the specific device.
To claim a warranty for Starrbot products, you can either fill out a form on the website or call us directly. Make sure to have your purchase bill ready. You can reach us anytime at +91 8329415737 or +91 9096682266, or email us at sales@starrbot.com.
Starrbot products are available for purchase on our official website, through authorized dealers and distributors, as well as on all major online platforms.
Yes, when installing Starrbot products, it is recommended to avoid wall installation and instead, install them in ceilings.
Technology
RS485 and RS232 has been used for wired communication and a combination of Wi-Fi , Zigbee and Bluetooth Low Energy is used for wireless communication.
ZigBee is an IEEE 802.15.4-based specification for a suite of high-level communication protocols used to create personal area networks with small, low-power digital radios.
There is a one in a seven hundred and forty three trillion trillion chance of your BOT being hacked. In short “NO”. BOT uses a multilayer authentication protocol so that your data is safe and secure.
Working
Internet is not mandatory to use BOT. You can use BOT inside your Home premises from your Tab without internet and BOT will continue to show its intelligence.
You just need to enter the username and password given to you and you are good to go.
You need to call at our 24X7 customer desk and request for a change of password or username. Only after authentication through a four digit pin, the caller shall be allowed to change his/her password.
Yes, the Tablet actually acts as a local server and handles all the work. You need to keep it on at all times.
As soon as your router is up, BOT will configure itself and get ready to work. You need not move a inch!
No, if you switch off your sensors only your appliances connected through sensor will stop working via sensory commands, the intelligence will continue to make your life easy and simple.
Please call at our 24X7 customer care who shall be resolving all your queries from our office. Almost all the problems can be sorted out via phone; if in case the issue isn’t resolved, our trained professionals shall be coming down to your home to resolve the issue without any charge.
In case due to some unfortunate reason BOT stops working, you need to bring down BOT’s Room Controller from the mounting hole and toggle the button that is present on the back of the panel. As soon as you do that your appliances shall be operable via Manual switches.
Energy
BOT is always monitoring the current flowing through your device. From there it calculates the current energy consumption of your individual appliance.
The Energy Consumption report is as accurate as you want it to be. The Energy Monitoring stops as soon as you put the Room Controller to Manual Mode. The longer you keep the Room Controller on Automated mode, the more accurate your energy report shall be. It has been tested to be 99.97% accurate under the lab conditions and 98% accurate under the typical household scenarios
You can get your energy data up till previous 2nd months from the current date. If you want older data you need to get in touch with us, with a request.