Effective Date: 01-Apr-2024

At StarrBot, we are committed to providing our customers with high-quality products and services. We understand that there may be times when you need to request a refund. This policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• – Product Defects: If the product you received is defective or not as described, you may be eligible for a refund.
• – Service Issues: If there is a significant issue with the service provided by StarrBot that cannot be resolved within a reasonable timeframe, a refund may be issued.
• – Change of Mind: Refunds for change of mind will be considered on a case-by-case basis and are at the sole discretion of StarrBot.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at support@starrbot.com with your order details and a description of the issue.
2. Provide Evidence: If applicable, provide photos, videos, or other evidence of the product defect or service issue.
3. Review Period: Our team will review your request and evidence within 7 business days.

3. Refund Outcomes

• – Approved Refunds: If your refund request is approved, the refund will be processed within [X] business days. The refund will be issued to the original payment method used for the purchase.
• – Denied Refunds: If your refund request is denied, you will receive an explanation for the decision. Denied refunds may be appealed by providing additional information for reconsideration.

4. Non-Refundable Items

The following items are not eligible for refunds:

• – Digital products that have been downloaded or accessed.
• – Services that have been fully rendered.
• – Items purchased during clearance or special promotions (unless defective).

5. Partial Refunds

In certain situations, only partial refunds may be granted:

• – Products with obvious signs of use.
• – Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a product defect or error on our part.

7. Changes to the Refund Policy

StarrBot reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

Email: support@starrbot.com

Phone: +918329415737

Address: Office No. 1, 4th Floor, Clover Metropole, NIBM Road, Next to Clover Highlands, Kondhwa, Pune – 411048

Thank you for choosing StarrBot. We value your business and strive to ensure your satisfaction with our products and services.